YOUR ANGELL BACK GUARANTEE.
BIKE STOLEN? WE'LL REPLACE IT.
From visual and audible alarms to GPS tracking and automatic locking, the MINI E-Bike 1 has been designed to prevent theft. But if the worst happens, we commit to replacing your bike. This guarantee is offered to all new MINI E-Bike 1 owners and lasts for two years after purchase.
Just register and we'll take care of the rest.
The Angell Back warranty is activated as soon as you receive your MINI E-Bike 1 and create a profile on the MINI E-Bike app.
To ensure the safety of your bike, follow these simple steps:
Attach your MINI E-Bike 1 by the frame to a fixed point (post, barrier, roll bar, etc.) using an approved lock. We strongly advise you to use two approved locks, to attach two parts of the bike to the fixed point.
Activate your bike's built-in deterrent systems (geolocation and alarm) via the mobile app.
Make sure your internal battery is at least 30% charged. This will ensure that the security systems are activated (you'll always receive an alert if the battery level is too low).
WHAT TO DO IF YOUR BIKE IS STOLEN.
If your MINI E-Bike 1 is stolen, all you have to do is e-mail us a copy of your police report to firstname.lastname@example.org within 48 hours of the theft being reported.
You don't have to do anything else: we'll take care of it.
We'll supervise the search for your MINI E-Bike 1 for 12 days.
If your bike is found, our experts will be able to check that the essential functions of your bike have not been damaged.
If the search is unsuccessful, we will replace your bike with an equivalent model.
During this period, we will make every effort to provide you with a courtesy bike so that you can continue to travel on two wheels.